Why do customers choose us?
Some benefits are found exclusively in our store, so customers trust our products and services:
1. Products purchased online may be returned in 14 days if you are not satisfied with the quality. These will be returned in the original packaging and in the same condition as received within 14 calendar days of receipt, without penalties and without invoking any reason. We strictly comply with any request for return from an unsatisfied customer.
2. If the product you order is defective on delivery, notify us within 24 hours of receipt and we will bear all shipping costs for replacement or repair. Otherwise, the standard warranty terms apply.
3. We guarantee 24-hour response for products received under the warranty.
4. You receive SMS confirmation once your order has been completed and the parcel handed over to the courier. Thus, you are aware of the status of your order.
5. All replicas are accompanied by an invoice and a warranty certificate. You also get a copy by email in case you loose them so you can list (and sign) a copy in order to benefit the warranty.
6. Attached to the order completion email, you receive the parcel delivery number (AWB) and you can track delivery on the courier page quickly.
7. All the packaging and delivery process is under HD video surveillance at our warehouse to ensure and verify its compliance with your order. However, if for some reason you have received a product other than the one ordered or you have not received the required quantity, we are committed to remedying the situation, at our expense, as soon as possible.
8. All replicas sold by our company benefit from post-warranty service throughout their life.
9. Stock availability is updated in real time, so your phone call is not needed to check the stock.
10. You benefit from free maintenance throughout the warranty period. Come to us with your replica and get free maintenance!
11. Over 24,000 fans recommend us on Facebook!
12. All replicas can be tested on chronograph before purchase / shipping.
13. At any order you get 3% back in loyalty points that you can use on your next orders.
14. Free delivery for orders over a certain amount. Check shipping page.
15. Orders are confirmed and shipped within 24 hours (business days Monday-Friday, 9-17:30).
16. Check out our airsoft replicas category, we stock over 1000 products!
17. We reply within 24 hours, you can contact us for technical details as well as advice or recommendations.
If you are our customer and you were pleased with our products and services, please leave us feedback here. We are always happy to receive positive or negative feedback.