Why do customers choose us?

 
Some benefits are exclusive to our store, which is why customers trust our products and services:

1. Products purchased remotely can be returned according to O.U. 34/2014. They will be returned in the original packaging and in the same condition in which they were received, within 14 calendar days of receipt, without penalty and without giving any reason.  We strictly comply with any return request from a dissatisfied customer.

2. If the product ordered by you is faulty on delivery, you notify us within 24 hours of receipt and we will bear all transportation costs for replacement or repair. Otherwise standard warranty conditions apply.

3. We guarantee a response within 24 hours for products received under warranty.

4. You receive confirmation by e-mail once your order has been finalized and the parcel delivered to the courier. This keeps you up-to-date with the status of your order.

5. At Oqtagon Airsoft you receive the invoice and the warranty certificate (valid only for replicas) by e-mail. In case of loss you can list (and sign) a copy so that you do not lose your warranty. Also, if you would like the invoice and certificate in physical format, in a package, please ask us.

6. Attached to the order finalization email, you will receive the AWB number of the parcel and you can track the delivery on the courier's page.

7. The whole process of packing and delivery of the parcel is video monitored at our premises to ensure and verify its conformity with your order. If however for some reason you have received a different product than the one you ordered or you have not received the quantity requested, we undertake to remedy the situation, at our expense, as soon as possible.

8. All the replicas sold by our company benefit from after warranty service for their lifetime.

9. The stock availability is updated in real time, so it is not necessary to call you to check stock.

10. You benefit from free replica maintenance throughout the warranty period. Bring your replica to our premises and get free maintenance!

11. Over 22,000 fans recommend us on Facebook!

12. All replicas can be tested at Chronograph E9800 PLUS ACM before purchase.

13. With every order you receive loyalty points that you can use on your next order if you have an account.

14. Free shipping on orders over 150 Ron.

15. Orders are confirmed and shipped within 1-2 business days. (Monday-Friday, 9am-5:30pm)

16. Varied product inventory with over 1000 models of airsoft replicas, along with tactical equipment and supplies.

17. Wide range of products with over 150 brands to choose from.

18. Extensive portfolio of reviews from our customers, over 24,000. And the number is constantly growing.

19. Well organized website, you easily find the products you are looking for.

20. Online presence on most social networks. Besides Facebook, you can also find us on Instagram and YouTube.

21. We also have a blog where you can find useful information about the products on offer, events in the airsoft world, game scenarios, etc.

22. We support airsoft in Romania! We are the main sponsor of the Romanian Airsoft Federation.

23. The lowest prices in Romania.

24. We respond within 24 hours, you can contact us for technical details, warranty conditions, as well as advice or recommendations.

25. With a solid presence in the market for 15 years, we strive to outdo ourselves every day, providing you with the best airsoft products and services.
 
If you are our customer and have been satisfied with our service, please leave us feedback here. We are always happy to hear (un)thanks from our customers.