Return policy

The general return conditions apply only to individual clients (not companies).

Products purchased at a distance may be returned in 14 days. These will be returned in the original packaging and in the same condition as received within 14 calendar days of receipt, without penalties and without invoking any reason.

Product returns will be made at the expense of the customer, using the same shipping service as the original shipment. The choice of courier is at your own discretion and we recommend that you write down the AWB number so you can track the package. Seller will return the product value within 14 days of receipt. Reimbursement and return terms do not include transport costs. Products with physical changes, scratches, bumps, shavings, shocks, alterations, or unsealed consumables (balls, gas, silicone oil, batteries, hop-up buckings, etc.) cannot be returned.

The seller may charge additional fees for damaged products for their return to their original "like new" state, which may be between 0 and 50% of the initial value of the product. Please note that by law:

"The consumer is solely responsible for diminishing the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics and functioning of the products."

Defective products:

If returned products are defective or have manufacturing defects, they are subject to the warranty specific to each product.

Product Return Procedure:

1. Complete the RMA form
2. Specify the RMA number (received after filling in the form) on the package.
3. Send the package to: Campina Street nr. 62A, Cluj-Napoca, Postal code: 400635, Cluj County, Romania; Addressee: Oqtagon Airsoft SRL
 

Packaging instructions for products:

- Include all original accessories of the returned product.
- Write the RMA number on the package so we can identify your parcel more quickly.
- DO NOT use adhesive tape on the product box!
- Do not write on the product box with pen, marker, etc!
- Pack the original product boxes in wrapping paper or plastic wrap.

If you can not complete the RMA form, you can download the withdrawal form here.